Commodity exchange regulations
1. In case of sending wrong goods
Usually, if the seller sends the wrong item, the seller usually requires the customer to return the correct product back to their office. Then, they refund the money or return the product right.
2. Where the consignment is missing
a. Goods are in short supply at the time of purchase
Subject to customer's request, Neonippers.com will ask the seller to return the missing or missing value of the item.
- If the seller reimburses 100% of the value of the missing goods, petfashion.com.vn will refund the full value of the money together with shipping costs, transaction costs of the missing item.
- If the seller agrees to send the missing item, the customer will receive the new product without incurring any additional costs.
b. Goods missing parts / details
If the seller is willing to send more parts / details are missing, customers will receive the goods and not incur additional costs.
Complaints, feedbacks and negotiations with the seller / customer care department of Neonippers.com will depend on the individual circumstances and depending on the vendor / vendor support that the level Compensation will be different. Usually, if the seller can not send the missing parts, the seller usually requires the customer to return the correct product back to their headquarters. After that, they will either refund the money or send back another finished product instead.
3. In cases where the goods are broken, broken, deformed or faulty, damaged or unusable
a. If the error by the seller
Depending on customer requirements, Neonippers.com will ask the seller to compensate for the item or to return the replacement product.
- If the seller agrees to refund 100% of the value of the item, Neonippers.com will refund the full amount of the item plus the shipping cost, transaction fee of the item.
- If the seller agrees to return the replacement product without requesting to return the damaged item, the customer will receive the new product without incurring any additional costs.
Complaints, feedbacks and negotiations with the seller / customer care department of MayLamDa.com will depend on the individual circumstances and depending on the vendor / vendor's ability to support that level. The compensation will be different. MayLamDa.com can only refund the amount of money that they compensate for customers.
b. If transportation error by NEO DEVELOPMENT JOINT STOCK COMPANY
We sincerely hope you are pleased to cooperate with petfashion.com.vn to resolve each case.